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Play Responsibly

safer, smarter gaming

We want you to enjoy your gambling experience on our site. We also want you to stay in control of your time and your money. Take a moment to check out our top tips for safer, smarter gaming.

Plan ahead

Before you play, decide how much money and time you’re going to spend online.

Stick to your budget

Only gamble what you can afford to lose.

Play for fun, not to make money

Don’t try to ‘win back’ or chase your losses.

Keep a clear head

Don’t gamble under the influence of drink or drugs.

Know when to cool off

Don’t gamble if you feel angry, upset or depressed.

How we can help you

Your online account is packed with features to enjoy safer, smarter play. If you need help with any of these, please get in touch with our customer services team

You can access your Account History at any time, so you always know how much you’ve spent and how long you’ve played.

Make sure you never spend more than you can afford. Set daily, weekly or monthly Deposit Limits on your account here.

Reality Checks remind you how much time you’ve spent logged into your account. Here at Aztec Bingo, you can set up an alert to notify you when you’ve reached a specified period of time - either 30 mins, 60 mins or 2 hours. To activate a Reality Check simply click here.

If you want to take a break from gaming, our Time Out facility allows you to disable your Aztec Bingo account for a short period of time. To implement a Time Out period, please click here. If you hold additional accounts, we strongly advise you implement this option for those as well.

If you want to take a longer break, use Self-Exclusion to lock your account for up to five years.

If you are considering self-exclusion, you may wish to register with GAMSTOP.
GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.
To find out more and to sign up with Gamstop please visit


Protecting children and young people

You must aged 18 or over to register an account at Aztec Bingo. If you share your computer with anyone under the age of 18, we recommend that you use filtering software. These third-party sites offer simple solutions and advice:

Help with managing your money

If you’re after some advice on how best to manage your money, check out these third-party sources of support:

Citizens Advice offer advice on money matters including budgeting and how to deal with debt problems.

The Money Advice Service is a government-backed platform packed with free advice.

Get in touch

Our customer service team are highly trained and will do their best to answer your query as quickly as possible between 11am - 1pm and 6.30pm - 9.30pm.

Get instant support

Live Chat: click here to open up a live chat session.

Email us at

How safe is your gambling?

Find out through this quick and easy test from GamCare. It only takes a few minutes, and it’s free and anonymous.

Get specialist support

If you or someone you know needs support with problem gambling, these organisations have trained advisers standing by to help you:

Gamcare help problem gamblers, as well as their family and friends.

GambleAware people make informed decisions about their gambling.

If you think someone in your life is a problem gambler, then check out this advice from Big Deal on how to have a supportive conversation.

Call the National Gambling Helpline Freephone from 8am to midnight, 7 days a week: 0808 8020 133

Friends & Family

Gambling doesn’t just affect the person that gambles, but everyone around them, this includes their friends and family.

Find below a list of ways that you can deal with a friend or family member that needs support.

They might be preoccupied by gambling, not paying their bills, lying to you or even borrowing money to pay off debts.

Shame, fear and loneliness from such bad gambling habits. These emotions not only could affect themselves, but everyone around them.

Acknowledging that they have a problem first, by talking to you friends and asking for advice and support. Secondly, they need to retain control of their daily routine and finances.

Firstly, list all the valuable possessions and assets of the gambler. Keep in touch with what debts they are liable for, and how much they usually spend on a monthly basis. This will help you identify abnormal behaviour of the friends or relative that might be in danger of becoming a problem gambler.

Support the person that has the problem, by setting them boundaries. You can do this by communicating to them on a daily basis and helping them control their cash flow.